Refund for Pay on Delivery Orders:
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) .
If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in the Returns Centre when you are returning an item.
Note: Refunds cannot be processed to third-party accounts. The name on your pavani home appliances account should match with the name of the bank account holder.
|Available refund method||Refund Time-frame|
|Credit Card/ Debit Card||2-4 Business Days||3-5 Business Days|
|Net Banking Account (Credited to Bank Account)|
|UPI Linked Bank Account||2-4 business days|
|Pay on Delivery Orders|
|NEFT to Bank Account||2-3 Business Days||3-5 Business Days|
|Paper Cheque||8-10 business day|
Once we receive your return, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account in case of Pay on Delivery orders ..
Cancel Items or Orders
You can cancel items or orders by visiting the Orders section in Your Account.
To cancel items that aren’t dispatched yet:
- Go to Your Orders
- Select the item you want to cancel and click Cancel items
Note: Your order will be cancelled instantly and a refund will be processed to your original payment method, if the payment was already made.
If your order has already been dispatched: Select the Request cancellation option and the item(s) will be returned to us for a refund (if the payment is already made). In case you’re still contacted for delivery, please refuse to accept it.
Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on pavanihomeappliances.in.
Return will be processed only if:
it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all the accessories therein).
If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Pavani home appliance was not liable in any manner for any misuse or usage of such information.
Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
Products marked as “non-returnable” on the product detail page cannot be returned.
Additional information is not required to return an eligible order unless otherwise noted in the category
Products may be eligible for replacement only if the same product has the exact same item in stock.
If the replacement request is placed and we do not have the exact same product in stock, we will provide a refund.
Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.